Friday, February 19, 2010

How Tweet It Is

Everybody hates paying their cable bill right?

I have been wondering for quite some time when we all agreed that paying $100 for television and $100 (or more) for cell phone service was a "necessity".

Last Fall our cable service switched from one service provider that was doing the job in a decent manner for a decent price to a new company that had no prior knowledge of the field, they just "wanted to buy a cable company". That was a quote from our local paper.

The changeover did not go smoothly.
We had no service (television or internet) for over a week.
Then when it was restored our channel menu didn't work, which meant our DVR service didn't work. Which is annoying. But no big deal.

Then they didn't send us a bill for three months.
Finally they got in order and the bill was for over $550.
Due immediately.
At Christmas.

I don't think so.
I tried to sweet talk them.
I tried to "Consumerist" them.
I tried to tell them I was going to get a satellite dish.
I cut back my services and they offered me a $15 discount-which they never actually gave to me.
Nothing worked.

I've spent the last three months painfully paying off this bill.

Yesterday on Twitter, someone I was following mentioned that they were "at my cable company's office".
I replied "Let them know that I hate them-kay?"
He started direct messaging me to find out why.
Turns out he was able to help-because he is the customer services senior rep.
I just follow him on his personal account and I didn't know it.
My bill just got slashed everybody!



robin said...

oh hail yes! vive la twitter!

Don and Ri said...


Cameron and Megan said...

lovin some twitter, and your blog (just found it!)